We all know that "customers who have not received a good service never return.” and that "it is much more expensive to get a new customer than to keep those you already have".

What is your company doing to avoid losing customers ?

Now you can assess the customer service at the right time, in a systematic, trustful, objective and economical way.

We measure the service quality your organization offers to your customers and the fulfillment of the corporate standards which define your company's profile.

Program Benefits:

• It points out the company's strengths and weaknesses before it is affected by negative comments .
• It promotes the communication of quality standards to employees .
• It provides periodic reports to Management about human resources performance as regards customer service .
• It allows focusing the human resources training based on the weaknesses found in each area .
• It offers specific data and goals about the service actually received by the customer .
• It is an excellent motivational tool when complemented with staff recognition programs.

For further information about how this service will help you improve your company's service, please contact us: consultas@sqt.com.ar .