We offer training solutions for hotels, resorts, hostels, ranches, etc. which may need training services for their staff:

• For hotel openings.
• When the hotel is already operating.

We analyze the training needs and draw up the training program your company
requires. The courses are developed based on the experience acquired in the
hospitality industry during the last 12 years. We teach current techniques
your company can put into practice with satisfactory results. The courses
are completely interactive. The examples, exercises, case studies and videos
used during the courses will make your staff be identified with everyday
situations in their jobs.

1. For all employees and supervisors.
• Guests Quality Service.
• Telephone Techniques (basic and advanced).
• Complaints Handling.
• Internal Customer.
• Sales Skills.
2. For supervisory staff.
• Leading Teams Towards Quality.
• Situational Leadership.
• Train the Trainer.
• Teamwork.
• Communication.
• Performance Appraisal.
• Negotiation.
3. For Marketing & Sales, Reservations, Public Relations, Front Office and
   Food & Beverage Managers.
• Selling Techniques.
• Marketing in the Hospitality Industry.
• Yield or Revenue Management.

1. Food and Beverage
• Waiters Training.
• Banquet Servers Training.
• Room Service.
• Safety.
• Upselling.
2. Housekeeping
• Housekeepers and Supervisory Staff Training.
• Service Quality.
• Room Cleaning (deep cleaning, cleaning during the guests stay).
• Safety.
3. Front Office
• Receptionists, Concierges, Reservations Agents, Telephone Operators and Bell Desk Training.
• Service Quality in Rooms.
• Reservations.
• Upselling.